Terms & Conditions

Terms and Conditions

The following terms and conditions are a legal agreement between you and Label Eleven Ltd. In using this website, you are deemed to have read and agreed to the following terms and conditions, disclaimer and privacy policy. This is regardless to whether you choose to register with us. In the case of any violation of these terms, Label Eleven reserves the right to seek all legal remedies available by law. These terms and conditions apply to all visitors to the Label Eleven website. If you do not accept these terms and conditions PLEASE DO NOT use this website.


Information About us

Our website is www.labeleleven.com and is operated by Label Eleven Ltd. We are registered in England and Wales under company number 11215427. Our registered address is 83 Ducie Street, Manchester, M1 2JQ. VAT number is. Email address is contact@labeleleven.com.


Sales Contract – between you and us

By placing an order on the website www.labeleleven.com by yourself for any of the products offered by us through the website is only an offer to conclude a sales contract. After the order is made you will receive an email from us acknowledging that we have received your order.

All orders are subject to availability and to acceptance by us. This will be confirmed to you by email, the email will state your item(s) have been dispatched. We refer to this as a dispatched confirmation, upon the receiving of this email the contract between us will be formed.

You are the individual(s) placing the order therefore must be 18 years or over to enter into a contract with Label Eleven. If you are not yet 18, permission from the bill payer must have been obtained in order to enter a contract with us. By placing an order, you confirm this.

This contract once made is between Label Eleven and you. Therefore, no other person or parties have any rights to try and enforce any of its own terms.

If you make a mistake with your order, there is a chance you may be able to correct it before dispatch is made. Please contact us by email as soon as possible to try and fix it. If your order has already been processed or dispatched please return to us in accordance with our returns policy.

Label Eleven retains the right to refuse any order made by you for any reason.


The placement of an order

Our website will guide all customers through the steps you need to take to place an order with us. At each step of the order process you are able to check and amend any errors before submitting your order to us. We would like to highlight how important it is that you carefully check your order at each stage of the process.

Once your order has been placed, you will receive an e-mail from us acknowledging that we have received your order. This confirmation does not mean that your order has been accepted.

The acceptance of your order will be confirmed by us through an e-mail stating the dispatching of your products. The dispatching confirmation e-mail is when the contract between you and Label Eleven is formed.

If for any reason we are unable to verify the payment or delivery information you have supplied us with, we may restrict delivery to the address which your credit or debit card is registered.



  • Payment for all products must be credit or debit card. We accept all major credit and debit cards and payments made through PayPal.
  • Full payment must be made via the website by you the person making the order.



All prices shown on the website excluded VAT and delivery, once you have proceeded to check out the current rate of UK VAT will be added. Delivery costs will vary depending on which delivery option you choose to use. The total price stated on the order form is the total amount payable by you for the products, including all taxes, duties, handling and shipping fees.

Prices are subject to change without any notice, but changes made to prices will not affect orders which have already been accepted.

On our site, there is a large number of products and it is always possible that, despite our best efforts, some of our products listed on the website may be incorrectly priced. In the rare occasion that this happens we normally verify prices as part of our dispatch procedures. If the price of the product is less than the stated price, we will charge you the lower amount and notify you of this error. If the price stated on the website is lower than the correct price, we will contact you immediately before dispatching anything to you or we may reject your order, notify you of this and refund any sums you have paid to us. If the item has already been dispatched we may require you to return these products.

Please be aware that we are under no obligation to provide the product to you at the incorrect lower price, even after we have sent you a dispatch email. 



  • Deliveries will be made to the delivery address given at the time of the order. All customers accept full responsibility for the accuracy of the Information required. Label eleven will NOT accept responsibility for orders lost due to incorrect information being provided.
  • You the customer agree and accept that us Label Eleven will not be held liable for deliveries that are delayed.
  • Delivery will be made by courier in the time frame chosen at check out.


Limitation of Liability

As a condition to use this website, you agree to indemnify, defend and hold harmless Label Eleven, its directors, employees, agents and affiliates, from any and all third-party claims, liability, damages and or costs including legal fees arising from your use of this website or your breach of these terms and conditions.

If we do not deliver or if the products delivered by us are not what you ordered. If perhaps they are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, to engage our options which are to:

  • Correct any shortage, non-delivery or wrong delivery; or
  • Repair or replace any products that are defective or damaged; or
  • Refund to you the full amount paid by you for the product at question.

We will have no liabilities to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings, damage to or loss of goodwill, reputation or data.

Label Elevens maximum aggregate liability under the contract whether in tort (including negligence) or otherwise under no circumstances exceed the amount payable by you to Label Eleven in respect to the product(s) and/or services in question.

Nothing in this contract shall limit or exclude our liability for:

(1) Death or personal injury caused by our negligence.  

(2) Fraud or fraudulent misrepresentation.

(3) Any breach of the obligations implied by applicable compulsory national laws (section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.

(4) Any liability which cannot be excluded or limited by law.

Any person who is NOT a party to this contract has no right under the Contracts right of third parties act 1999 to enforce any term of this contract.


Intellectual Property Rights

Label Eleven Ltd rigorously abides by all intellectual property laws. In accordance to these laws, all intellectual property, software and content made available to you on or through this website remains property of Label Eleven or its licensors, these are protected by copyright laws. Any unauthorized copying, publication, distribution and reproduction, in any format of copyrighted works is a violation of the copyright owner’s rights and is highly prohibited. Under no circumstances or less with our written permission can you distribute or reverse engineer any content displayed on this website.


Copyright and trademarks policy

This website and all of its content is copyright of Label Eleven Ltd. All rights reserved.

The trademarks, logos and service marks displayed on this website are the property of Label Eleven. Therefore, users are not permitted to use these marks without the prior written consent of Label Eleven.


Refunds and Returns

For more details on refunds and returns, please refer to our refunds and returns page. 

By using this website, you agree to all of the above Terms and Conditions.