FAQS

Where’s my order?

Once your order has been placed you will be sent a confirmation email saying we have received your order. This will contain your order number, items ordered and shipping method. You will then be notified when your order has been dispatched. Depending on what delivery option you chose at the checkout, will determine how long your items will take to be received. 

Can I return my order?

Of course, Label eleven are happy to refund your items as long as following applies:

  • Items are within the returns period of 14 days from the receipt date.
  • Item(s) are unused and in original packaging with tags, no marks or stains on.
  • Hygiene stickers are still attached to swimwear.

 

How do I return my order?

Please refer to our returns page.

 

I’ve received my order and its incorrect/faulty?

We are sorry to hear this! If this happens please contact us at contact@labeleleven.com within 48 hours of receiving your items with your order number and faulty/incorrect items description. The team will reply your email as quickly as possible please allow 48 hours to receive a reply.

 

Can I exchange my order?

Unfortunately we do not offer an exchange service. You will have to return you item and replace your order; we aim to process all returns as quickly as possible!

 

Do you offer student discount?

Sorry, at the moment we don’t but you can sign up to our newsletter to receive regular updates and discounts.

 

Do you have a size guide?

Yes, this is on our size guide page (found at the bottom of the page)

Size statistics of the models are also located in the product descriptions for reference.

 

What payment methods do you accept?

We currently accept both credit/debit cards and PayPal payments.

 

The item I want is out of stock?

If an item you love is out of stock please contact us and we will see what we can do to help you. Also keep an eye out for updates of stock on the website and on our social media pages.

 

For any other queries please contact us on contact@labeleleven.com or through our social media channels.

 

Instagram - @label_eleven

Twitter – www.twitter.com/labeleleven_

Instagram - @label_eleven